Get in touch
Email support@relanno.com with a short description of the issue, your ClaimDeck version and your iPhone model. If an error appears, include its wording. Send only the information needed to explain the problem.
You can find the app’s privacy policy and terms in ClaimDeck documents.
I paid for Pro, but it is not active
- Check that your iPhone is using the Apple Account that made the purchase.
- Connect to the internet, open ClaimDeck Settings and tap Restore purchases.
- If Apple says the purchase is pending, wait for Apple’s confirmation.
If Pro still does not appear, email support with the message shown in the app. Keep your Apple Account password and full payment-card details private.
How do I cancel or request a refund?
Open iPhone Settings, tap your name, then Subscriptions and select ClaimDeck. Follow Apple’s cancellation steps. You can also open subscription settings directly.
Deleting ClaimDeck does not cancel your subscription. For billing problems and refund requests, visit Apple’s Report a Problem.
What can I use without Pro?
Your first five inventory items are free. Pro unlocks unlimited items and inventory and incident PDF reports. Monthly and yearly plans provide the same Pro features.
Your existing records, CSV export and portable backups remain accessible when you do not have an active subscription.
How do I move my records to another iPhone?
- On your current iPhone, open ClaimDeck Settings and choose Export portable backup.
- Save the file somewhere you can access from your new device.
- On the new iPhone, open ClaimDeck Settings and choose Restore from backup.
- Read the confirmation before continuing. Restoring replaces the records on that device.
Keep a copy of the backup until you have checked the restored records. Portable backups are not separately password-encrypted by ClaimDeck, so choose a secure storage location.
Can I recover missing records?
Check any portable backups you exported and the device backups you manage through Apple. Your inventory is stored on your device. ClaimDeck does not maintain a server copy that support can retrieve.
Before deleting the app or changing devices, export a portable backup. Deleting the app can remove its local records.
How do I add photos and receipts?
Open an item in Inventory and choose Add photos. Tap an attached photo to open the gallery, then swipe through the pictures or zoom in. Add receipts or other purchase proof in the item’s evidence section.
If attaching a photo fails, check the camera and photo permissions available in iOS Settings for ClaimDeck. You can also select an available image with the system photo picker. Contact support if the problem continues.
How do I delete data or make a privacy request?
You can delete individual inventory items in the app. Ending an incident clears its incident details and expenses while keeping your inventory. Manage exported copies and Apple device backups separately.
For information held through a support request or subscription service, email support@relanno.com. See the retention and deletion section of our privacy policy for more detail.